Excellent service from beginning to end. Superior service and staff.

The bathroom light in the middle downdtairs bathroom is out. We think that yhe paper towel holder was broken when we arrived. It was an awesome cabin! Thank you!

Wonderful trip, wonderful accommodations! I would just like address maybe a couple hours sooner- all in all it was perfect!

Me and my family really love the house and the space of it and the design.

The place was great with amazing views. The only thing that was unsatisfactory was the basic essentials that were provided to us as a starter. We only had half a roll of paper towel, no trash bags, no dish sponge to clean up after.

Although one hot tub had not been treated when I called the office sent a maintenance man who drained and treated the tub. We were pleasantly surprised when the cabin was stocked with an extra roll of toilet paper in the bathrooms. The kitchen was stocked with a good selection of pot, pans and utensils. Small appliances and kitchen towels were supplied, which is not common.One thing that might be good to have is a plastic pot scrubber. It did seem the cleaning group was in a hurry as 2 of the beds did not have both sheets and no sheets were stocked for the sofa bed in the bedroom.. The floor did need sweeping and the kitchen counters wiped. It was very nice when checking out we had so few things to do.

Wonderful stay at a stunning cabin! Beautiful views from every deck!

The dishwasher did not work, I was pleased with the quick return call, although the issue was never resolved while we were there. We were told the dishwasher was going to be replaced the next day but we never got a new dishwasher and never heard differently from anyone, so that part was disappointing, but the cabin was wonderful, spacious, and clean 🙂

The accommodations were perfect for my group. It was awesome how fast the cleaning staff got our chalet ready which allowed us to check in earlier than 4. We experienced a few issues: the oven wasn't working at first and turned out it was unplugged (not sure why though), the knob for the drawer next to the dishwasher was broken and kept falling off, the dishwasher worked a couple times and then all the buttons lit up and it no longer worked for us, and the gas grill ran out of propane after only using it once. Would definitely stay here again, but hoping to not run into the same issues as this time. We had a great trip!

We enjoyed our stay.Cabin was wonderful views of mountains spectacular also great view of Gatlinburg. Everyone enjoyed the theatre/game room.Kitchen was well equipped with anything you needed and beds were comfy

Booked the Smokerise Lodge for 5 nights and it was everything it was described to be. The views are AMAZING!!! Depending on the route you take up to the cabin, it can be tricky if you are on a motorcycle.

This was such a great experience. We have stayed in Gaitlinburg many times this was by far the best. Everything in the house worked properly, fully stocked with movies and games which was a nice surprise. Mountain view was the best feature.

Nice that we could check in via text as we didn’t arrive until 11 pm

Clean, spacious, well-equipped, and spectacular views! We enjoyed all of the amenities like the hot tubs, pool table, and air hockey.

Two of the lower bathrooms did not have hot water. The ice maker quit working on day 2. Other than those two issues, cabin was beautiful and clean.

Cabin was great. Spacious and clean. Staff at the office were great and responsive to everything. Great experience

Cabin was beautiful with an amazing view. The theater wouldn't work upstairs - we tried everything. The kitchen refrigerator door wouldn't shut on its own, the ice maker barely works (about 1 cycle a day). The rooms and square footage was great, the furniture and layout was comfortable. Overall we loved this cabin. The only thing that was a concern to us was being on motorcycles, the roads and hairpin turns are pretty steep and sharp for motorcycles.

My large group and I absolutely loved the cabin. The only complaint that I have is that the wifi connection was poor. There were 2 wifi's available but I was only given the password to the 1 with the poorer connection. When I brought up my concern on the online chat, I was put on hold and was told they were checking into it but I never got a response.

My family enjoyed the cabin and the views are awesome.

The cabin was beautiful! The view was breathtaking. Rooms were all well appointed, bedrooms were large and beds were comfortable. We all had a great time!